I have read a blog recently by Steve Miller on the issue of trust. He started the blog with a story of his friend name John. John is highly ethical and very straight person. John inadvertently had over charged several customers for many years. The customer find it out before John and demand the overpayment for all those years be refunded or else losing their trust also most probably go to another vendor.
John was not asking Steve to save the account but instead how to make thing right. In the end Steve thought John a very valuable lesson about TRUST.
The adage write from your reader perspective and keep the reader needs close to your heart, had been repeated else where and everywhere at every blogs. You can try but you can never satisfied everyone and this is because of two things:
Thing can go wrong. Perception define understanding and understanding generate opinion that happen to be mostly based on perception toward a set of values or scenario.
It boiled down to a question, how often you don’t post anything just because you want to achieve perfection? How often that this perfection accumulate to excuse? How often that this excuse lead to disappointment? If Mr Gates wait for a perfect operating system, he will not be a billionaire now.
“TRUST” as define by wikipedia, a relationship of reliance. Both parties, you and your reader feel they can rely on each other.
Steve advice,
“But what exactly does that mean, to “rely on each other?” … I told John I didn’t think it meant things would be perfect all the time.”
“Having a trusting relationship doesn’t mean everything’s perfect. It means that you TRUST the other person will fix a problem when something goes wrong. And because trust is a relationship of reliance, it also means that when you make a mistake, you can trust the other person will let you fix it.”
Building trust take time, trial and error of which lead to knowing each other. I could just tell you at the very beginning. But like John, I am still on the process of learning and trying to gain your trust. If I make a mistake, I trust you will give me the opportunity to fix it.
How would I know I can rely on you? From our conversation via your comments and critiques will determine level of reliance. So can I rely on you? That a question only you can answer.
lowerautoinsurance » Blog Archive » Does Your Reader Trust You? said on Tuesday, September 2, 2008, 14:03
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